Why is the “SenangPay” name stated in my card statement?
We have appointed SenangPay as our third party payment gateway to process online

Who is SenangPay ?
SenangPay is a third party payment gateway that being authorized to process payment
transactions of credit card, internet banking, e-wallet & cash payment. SenangPay is notified by
BNM under Malaysia Payment System Act 2003. For more info, please visit

How secure is the SenangPay payment gateway?
All communication between you can SenangPay are encrypted using a 256-bit SSL connection. SenangPay services are scanned and certified by Hacker Safe & SiteLock everyday. SenangPay services comply with the global data security standard – Payment Card Industry: Data Security Standard (PCI-DSS). To protect both cardholder and merchant, SenangPay has implemented 3D-Secure environment (Verified by VISA & MasterCard SecureCode) for its credit card payment processing. Besides, SenangPay does not store any cardholder’s sensitive data and information.

What is 3D-Secure?
3D-Secure is a service facilitated by VISA and MasterCard that lets you transact online securely using your credit card. This service is available on our website. Both Verified by VISA (VBV) & MasterCard SecureCode (MSC) introduce password protection during an Internet purchase to authenticate the customer. The goal of VBV/MSC is to create the same trust and confidence amongst merchants and customers that exist in a face to face shopping environment.

What are the benefits of 3D-Secure?
VBV/MSC provides added assurance by authenticating you while using your Visa/MasterCard credit card to make payments online. You can be assured that any online merchant giving VBV/MSC service is a legitimate commercial entity. A private code means added protection against unauthorised use of your credit card when you make payments online.

How to get my password for 3D-Secure?
Most of the banks are leveraging on one-time-password (OTP) technology, allowing the card holders to receive the unique password via their registered mobile number with their credit card issuer. The way of getting the password may vary from bank to bank. For further clarification, please speak to the customer service officer of your credit card issuing bank.


We aim to deliver within the time agreed upon at purchase. The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts:

(a) Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. We take 2 working days to process your orders.

(b) Shipping time is from when the item leaves the warehouse to when it arrives at your door and it varies by shipping methods. We offer the following shipping methods for most items:
– Courier (2-3 working days, for domestic Malaysian Orders)

Please note:
– Shipping methods cannot be changed once your order has been placed -Weather-related shipping delays are not within our control.

When Can You Expect Your Order to Arrive
Once your products shipped out, you will be given a Tracking ID via email to track your order. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

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